Due to the nature of the Pokemon Card Industry, we do not offer returns. With that if a product arrives damaged or not as described please send an email to Info@carterscardz.com. Please allow 1-2 business days for response.

Cancellations can be requested prior to shipment but are charged with a 3% cancellation fee. This fee will be deducted from the refund amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.

Orders typically ship within 1-2 business days after payment is recieved.